Refund policy

Return & Refund Policy

Last Updated: October 28, 2026

At MULTAN SPECIALS, your satisfaction is important to us. We are committed to providing quality products and a smooth shopping experience. If something isn't right with your order, we're here to help.

Please read our Return & Refund Policy carefully before making a purchase.

1. Return Window

We accept eligible return requests within 7 days of delivery.

To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn (where applicable), and in its original condition.
  • The product must be returned with its original packaging, tags, accessories, and any included items.
  • Proof of purchase or a valid order number must be provided.
  • The return request must be submitted within the applicable return period.

Products that do not meet these conditions may not be eligible for a return, except where required by applicable law.

2. Damaged, Defective, or Incorrect Orders

We want every Aika customer to receive the correct product in good condition.

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • A brief description of the issue.
  • Clear photos or videos showing the product and the problem.

After reviewing your request, we will work with you to find an appropriate solution, which may include a replacement, return, or refund, depending on the circumstances.

3. How to Request a Return

Returning an eligible item is simple:

  1. Contact our customer support team through the contact page on our website.
  2. Provide your order number and reason for the return.
  3. Wait for our team to review your request and provide return instructions.
  4. Pack the item securely and follow the instructions provided by our team.

Please do not send products back without receiving return authorization and instructions from MULTAN SPECIALS 

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to the original payment method where possible.
  • Processing times may vary depending on your payment provider or financial institution.
  • If the original payment method is unavailable, we will contact you to discuss an appropriate alternative.
  • Any applicable refund deductions will be communicated to you before processing, where required.

Please note that the time it takes for a refund to appear in your account depends on your bank or payment provider.

5. Return Shipping Fees

For returns requested due to a change of mind, incorrect selection, or other customer preference, the customer may be responsible for return shipping costs.

If you receive a damaged, defective, or incorrect product, please contact us before arranging a return. We will review the situation and explain the applicable shipping arrangements.

6. Exchanges

If you would like a different size, color, or product, please contact our customer support team.

Exchanges are subject to product availability and approval. If an exchange is unavailable, we may offer another suitable resolution in accordance with this policy and applicable law.

7. Non-Returnable Products

Certain products may not be eligible for return, including:

  • Products that have been used, washed, or damaged after delivery by the customer.
  • Personalized or custom-made products.
  • Hygiene-sensitive or sealed products that cannot be returned for health or safety reasons once opened.
  • Items specifically marked as non-returnable before purchase, where permitted by law.

These exclusions do not affect any rights you may have under applicable consumer protection laws.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We can consider cancellation requests before an order has been processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return process will apply.

Cancellation and refund eligibility will be handled in accordance with applicable law.

9. Late or Missing Refunds

If your refund has been approved but has not appeared in your account:

  1. Check your bank account or payment method.
  2. Contact your bank or payment provider to confirm whether the refund is still being processed.
  3. If you still have not received it, contact our customer support team with your order details.

We will do our best to assist you.

10. Policy Updates

Aika reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be published on this page, along with the updated revision date.

Changes will not override consumer rights that apply to purchases already made.

11. Contact Us

Have a question about a return, refund, or exchange? Our team is here to help.

Store Name: MULTAN SPECIALS

Contact: Please use the Contact Us page on our website to reach our support team.

We appreciate your trust in Aika and thank you for shopping with us!

MULTAN SPECIALS