SHIPPING POLICY

Last Updated: October 28, 2026

At MULTAN SPECIALS , we are committed to providing a smooth, reliable, and convenient shopping experience. Our goal is to process your orders efficiently and deliver your purchases as safely and promptly as possible.

Please read our Shipping Policy carefully to understand how we process, ship, and deliver your orders.

1. Order Processing Time

Orders placed through our website are processed as quickly as possible.

• Order processing generally takes 1–3 business days.
• Orders are not usually processed on Sundays or public holidays.
• Processing time may vary during sales, promotional events, or periods of high order volume.
• Orders may require additional verification before dispatch.

Please note that order processing time is separate from shipping and delivery time.

2. Shipping and Delivery Time

Once your order has been processed and dispatched, delivery will take place according to your selected shipping method and delivery location.

Estimated delivery timeframes will be communicated on our website, at checkout, or through our customer support team, where applicable.

Delivery times are estimates and are not guaranteed. Actual delivery may vary due to courier operations, weather conditions, public holidays, remote locations, or other circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before your order is confirmed.

Shipping fees may vary depending on your delivery address, order size, shipping method, or any promotional offer available at the time of purchase.

If free shipping is offered on eligible orders, the applicable conditions will be clearly communicated on our website or during checkout.

4. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information you provide.

Please review your order details carefully, including your name, phone number, delivery address, and selected products.

If you notice an error, contact us as soon as possible. We will do our best to assist you before your order is processed or dispatched.

5. Shipment Tracking

Where tracking is available, tracking information may be shared with you after your order has been dispatched.

Please allow some time for the courier's tracking system to update. Tracking information may not become active immediately after dispatch.

If you have not received tracking details or need assistance with your shipment, please contact our customer support team through our website.

6. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Mura cannot guarantee successful delivery if an address or contact number is incorrect or incomplete.

If you need to update your shipping details, contact us as soon as possible. Address changes may not be possible once an order has been processed or handed over to the courier.

Additional delivery charges may apply if a shipment needs to be redirected or reshipped, where permitted by applicable law and communicated to the customer.

7. Delayed or Undelivered Orders

Although we aim to meet the estimated delivery timelines, occasional delays may occur due to circumstances outside our control.

These may include:

• Courier or logistics delays.
• Adverse weather conditions.
• Public holidays or peak shopping periods.
• Incorrect delivery details.
• Restricted or remote delivery locations.
• Other unexpected operational circumstances.

If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate the shipment.

8. Cash on Delivery (COD)

If Cash on Delivery